FAQ’s related to Ahlan Lounges at Terminal 1
Where are the Ahlan Lounges located in Terminal 1?
Terminal 1 has two Ahlan lounges, both located in the D Gates area: the Ahlan First Class Lounge and the Ahlan Business Class Lounge. They welcome passengers flying with all airlines except Emirates, and both lounges are located airside.
If I arrive in Terminal 3 and my next flight departs from Terminal 1, can I still use the lounge?
Yes, you may use the Ahlan Lounge in Terminal 1. Please note that Terminal 2 offers Marhaba lounge facilities only.
Do I need to pass through security to access the lounges?
Yes. Since the lounges are located on the departure level, passengers transiting through DXB must complete the transit security screening to reach the departure area.
How early can I enter the lounge before my flight?
You can check in to the lounge from 3 hours before your flight departure time.
If my flight is delayed, when does my lounge access start?
Your lounge access begins from the moment you enter the lounge, as long as it is on the same business date.
Is there a Health Club available in Terminal 1 with lounge access?
No, Terminal 1 does not have a Health Club. However, passengers with lounge access can use complimentary shower facilities.
What facilities are available at the Ahlan Business Class Lounge in Terminal 1?
The Business Class Lounge offers an international buffet, selected alcoholic and non-alcoholic beverages, free Wi-Fi, shower facilities, massage chairs, sofas and reclining chairs, a flight information screen at reception, and television with selected channels.
What facilities are available at the Ahlan First Class Lounge in Terminal 1?
The First Class Lounge includes concierge support on departure, a wide range of international publications (print and digital), hot and cold buffet options plus an à la carte menu prepared in the display kitchen, alcoholic and non-alcoholic drinks from a dedicated bar, high-speed WiFi, optional express treatments at Timeless Spa, shower rooms with amenities, a fully-equipped business centre, smoking rooms, a kids’ corner, and a specially designed children’s menu.
Why is it recommended to pre-book a lounge?
Pre-booking helps you secure better pricing, avoid queues, and guarantee your entry—especially during peak hours when lounges may reach full capacity.
Do Priority Pass members need to pre-book to enter the lounge?
No, Priority Pass members can enter without pre-booking. They simply need to present a valid digital or physical Priority Pass card along with their boarding pass for verification at reception. Guest access depends on the member’s Priority Pass entitlement, which should be confirmed with the card issuer.
Does the Ahlan Lounge have a changing room?
No, there is no dedicated changing room. Guests may use the washrooms, and if needed, lounge staff can assist with access to the complimentary shower facilities included with your booking.
Is there a prayer room inside the Ahlan Lounge?
There is no separate prayer room, but a prayer mat can be provided upon request.
Are alcoholic beverages served during Ramadan?
Yes, alcoholic beverages remain available throughout Ramadan.
How can I cancel my lounge booking?
If you booked as a guest, you must request the cancellation via email.
Does Ahlan Lounge provide baby sleeping facilities?
No, there are no dedicated baby beds or sleeping arrangements. However, a sleeping room is available in the Ahlan First Class Lounge for an additional charge.
Are Snooze Rooms available at Ahlan Lounge?
Yes, Snooze Rooms are available at the Ahlan First Class Lounge in Terminal 1 for an extra cost. Rates are AED 195 for 2 hours, AED 275 for 3 hours, and AED 350 for 4 hours, plus AED 100 per additional hour. Rooms are single occupancy and can be booked on arrival, with payment made at reception.
Do Ahlan Lounges offer kosher food?
No, kosher meals are not available at any Ahlan Lounge.
Is wheelchair assistance available?
Yes, wheelchair assistance can be arranged, subject to availability and airport procedures.
