FAQ’s related to Ahlan Lounges at Terminal 3

Where can I find Ahlan Lounges at Dubai International Airport?
Ahlan Lounges are available in Terminal 3, mainly serving Emirates and partner airline passengers. Terminal 3 includes Concourses A, B, and C, and you may choose the lounge that is closest to your departure gate. All lounges are located airside.

• Concourse A: Near Gate A1 on Hotel Level 6, above the Emirates First & Business Class Lounge
• Concourse B: Ahlan Lounge @ B26, next to Gate B26, above McDonald’s
• Concourse C: Above Gate C13 on Hotel Level 2, Dubai International Hotel

If I arrive at Terminal 1 or Terminal 2 and my connecting flight departs from Terminal 3, can I use the lounge?
Yes, you can access the lounge for your onward flight from Terminal 3, as it is located on the departure level.

If I arrive at Terminal 3 and my next flight departs from Terminal 1 or Terminal 2, can I use the lounge?
No, Terminal 3 lounge facilities cannot be used for onward flights departing from Terminal 1 or Terminal 2. You may use the lounge facilities in Terminal 1 instead. Please note that Terminal 2 only has Marhaba lounge facilities available.

Do I need to clear security to access the lounge?
Yes. Since all lounges are located on the departure level, transit passengers must complete the transit security check to enter the departure area.

How far is the Shower/Health Club from the lounge?
The lounge and gym are part of the Dubai International Hotel complex and are around a 5-minute walk from each other.

• Concourse A: Health Club is on Level 5, outside the Emirates Business Class Lounge
• Concourse B: Located on Hotel Level 5 above the Emirates First and Business Class Lounges (Lounge is above Gate B26, Health Club is above Gate B18)

What facilities are available at the Terminal 3 lounge?
Guests can enjoy an international hot and cold buffet, a bar serving a wide range of wines and spirits, hot and cold beverages served at the table, a dedicated smoking cubicle, personalised service from trained F&B staff, offsite shower access within Dubai International Hotel (around 5–10 minutes’ walk with staff support), flight information assistance, and a selection of magazines and digital newspapers.

Why is it better to pre-book a lounge?
Pre-booking helps you secure special rates, avoid queues, and ensure guaranteed entry—especially during peak times when the lounge may reach capacity.

Do Priority Pass members need to reserve in advance?
No, Priority Pass members can access the lounge without pre-booking. Members must present their digital or physical Priority Pass card along with their boarding pass at reception for verification. Guest allowance depends on the member’s entitlement, which should be confirmed with the Priority Pass issuer.

If my flight is delayed, when does my lounge access start?
Access begins from the time you enter the lounge, provided it is within the same business date.

Is there a changing room available in the lounge?
No, there is no separate changing room. Guests may use the washrooms, and if needed, staff can assist with access to the complimentary shower facilities included in your booking.

Is there a prayer room inside the Ahlan Lounge?
There is no dedicated prayer room, but a prayer mat can be provided upon request.

Are alcoholic beverages served during Ramadan?
Yes, alcoholic beverages are available throughout Ramadan.

How can I cancel my booking?
If you booked as a guest, cancellations must be requested via email.

Does the lounge provide sleeping arrangements for babies?
No, there are no dedicated baby beds or sleeping facilities available.

Are Snooze Rooms available in Terminal 3?
No, Snooze Rooms are not available in Terminal 3. They are only available at the Ahlan First-Class Lounge in Terminal 1 for an additional charge and cannot be accessed by passengers travelling from Terminal 3.

Do Ahlan Lounges serve kosher meals?
No, kosher food is not available at any Ahlan Lounge.

Is wheelchair assistance included?
No, wheelchair assistance is not included as part of the service. If you require a wheelchair, please contact your airline directly to arrange assistance.